> For the complete documentation index, see [llms.txt](https://help.proxidize.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.proxidize.com/account-and-billing/account-management/how-to-change-account-email.md).

# How to Change Account Email

Learn how to change the login email address on your Proxidize account.

Your account email is the address you use to log in.

Changing it does not affect your products, subscriptions, verification status, or any other account data.

<a href="https://app.proxidize.com/settings/" class="button primary" data-icon="arrow-right">Open Account settings</a>

***

### Before You Start

* Only account administrators can change the account email.
* The new address must be one you can receive email at, in a valid format, and not already used by another Proxidize account.
* Have the new inbox open. The verification code goes to the **new** address, not your current one.

{% hint style="info" %}
Members cannot change their own email address. An administrator needs to remove the member and invite them again using the new address.
{% endhint %}

### Change Your Account Email

{% stepper %}
{% step %}

#### Log in to Proxidize

{% endstep %}

{% step %}

#### Open the account settings

or go to this address [app.proxidize.com/settings/](https://www.app.proxidize.com/settings/)
{% endstep %}

{% step %}

#### Click Change Email

![](https://3163533074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiAQa47xivOtQQ7mQZOnQ%2Fuploads%2F2IqorEdwICJeBJZe4pyl%2FChangeEmail.png?alt=media\&token=c996a2e1-d9f4-47cd-ad8c-66ba3010390a)
{% endstep %}

{% step %}

### Enter your new email address, then click Send Code

<figure><img src="https://3163533074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiAQa47xivOtQQ7mQZOnQ%2Fuploads%2Fli5QYxCdvl8qJDnF2lNo%2Fimage.png?alt=media&amp;token=ef967f00-5088-4bd2-86dc-8ae2bf2c39c8" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Check the inbox for the new email address

Check the inbox for the new email address. The verification code is sent to the new email address, not your current email address.
{% endstep %}

{% step %}

### Enter the verification code

{% endstep %}

{% step %}

### Verify the change

Click **Verify**.
{% endstep %}

{% step %}

### Wait for the change to finish

Wait for the email change to finish processing.

{% hint style="info" %}
Once the change is confirmed, you will be automatically logged out. Log in again using the new email address.
{% endhint %}
{% endstep %}
{% endstepper %}

### About the Verification Code

* The code is sent to the new address.
* It expires after 10 minutes.
* You can resend it after 30 seconds.
* If it expires, start the change again.

If you close the modal at any point before verifying, nothing changes and you can start again.

## Email Requirements

The new email address:

* Cannot be empty.
* Must use a valid email format.
* Must be different from your current login email.
* Cannot already be used by another Proxidize account.

Existing-email checks are case-insensitive.

## Troubleshooting

<table data-search="false"><thead><tr><th>Message</th><th>What it means</th></tr></thead><tbody><tr><td>Email is required</td><td>No address was entered.</td></tr><tr><td>Enter a valid email address</td><td>The format is not valid.</td></tr><tr><td>New email must be different from your current email</td><td>You entered the address you already use.</td></tr><tr><td>Already in use, or invalid email</td><td>The address may belong to another Proxidize account. Checks ignore capitalisation.</td></tr><tr><td>Invalid verification code</td><td>The code is wrong or expired. Start again and use the newest code.</td></tr><tr><td>You already have an email change in progress</td><td>A request already exists for that address. Wait for the code to expire, then start again.</td></tr><tr><td>You were logged out after verifying</td><td>Expected. Log in with the new address.</td></tr></tbody></table>

***

### Quick FAQ

<details>

<summary>Will I lose my proxies or subscriptions?</summary>

No.

Your products, subscriptions, verification status, and account data all stay attached.

</details>

<details>

<summary>Which inbox gets the code?</summary>

The new one.

Nothing is sent to your current address.

</details>

<details>

<summary>Can I change my email more than once?</summary>

Yes, as long as each new address passes the checks above.

</details>

<details>

<summary>I am a member, not an administrator. How do I change my email?</summary>

Ask an administrator.

They need to remove you and invite you again with the new address.

</details>

***

### Related account pages

* [Account & Billing Overview](/account-and-billing/overview.md)
* [Adding Sub-Accounts in the Proxidize Dashboard](/account-and-billing/account-management/inviting-members-in-the-proxidize-dashboard.md)
* [Billing and Subscriptions Overview](/account-and-billing/billing-and-subscriptions.md)
* [How to Delete My Proxidize Account](/account-and-billing/account-management/how-to-delete-my-proxidize-account.md)

***

### Need Help?

If you have any questions, concerns, or need further clarification, feel free to reach out to us via live chat or email us directly at <support@proxidize.com>.


---

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