> For the complete documentation index, see [llms.txt](https://help.proxidize.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.proxidize.com/account-and-billing/account-management/how-to-delete-my-proxidize-account.md). # How to Delete My Proxidize Account Delete your Proxidize account and understand what happens next. ### How to Delete My Proxidize Account Account deletion is handled by our support team, not from inside the app. This page covers how to request it, who can request it, and what happens to your data. {% hint style="warning" %} **Deletion is irreversible.** Once processed, you lose access to your account and any configuration or data attached to it. {% endhint %} *** ### Request deletion Email **** from the email address on the account you want deleted. We can only accept the request from that address, because it is how we confirm you own the account. Requests from any other address cannot be processed. Include the reason for the deletion so the team can process it faster. *** ### Company accounts on the same domain If your email and the account being deleted share a company domain, you can request deletion on that account's behalf. For example, `admin@company123.com` can request deletion of `user@company123.com`. That request must include a **signed letter from an authorized company representative** such as an account owner, a manager, or anyone with signing authority in the organisation, explicitly asking for the deletion. Requests without the letter cannot be processed. *** ### Accounts removed automatically An account with no purchase history that stays inactive for more than 60 days may be removed automatically. *** ### What happens to your data Your access ends when the account is deleted. Some records are kept where we are required to keep them, including purchase and transaction history, for record-keeping, auditing, and compliance. Proxidize is **ISO 27001 certified** and **SOC 2 certified**, so anything retained is handled under those controls. *** ### Quick FAQ
Can I delete my account myself in the app? No. Email support from the account's own email address.
Can I get my account back after deletion? No. Deletion is irreversible.
Will my invoices be deleted too? Not necessarily. Purchase and transaction records may be retained where we are required to keep them.
I want to stop being billed but keep my account. Cancel the subscription instead of deleting the account. See [How to Cancel a Proxidize Subscription](/account-and-billing/billing-and-subscriptions/how-to-cancel-a-proxidize-subscription.md).
*** ### Related articles * [How to Cancel a Proxidize Subscription](/account-and-billing/billing-and-subscriptions/how-to-cancel-a-proxidize-subscription.md) * [How to Change Account Email](/account-and-billing/account-management/how-to-change-account-email.md) * [Inviting Members in the Proxidize Dashboard](/account-and-billing/account-management/inviting-members-in-the-proxidize-dashboard.md) *** ### Need help? Reach us through live chat or email at ****. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.proxidize.com/account-and-billing/account-management/how-to-delete-my-proxidize-account.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.