> For the complete documentation index, see [llms.txt](https://help.proxidize.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.proxidize.com/account-and-billing/billing-and-subscriptions/how-to-cancel-a-proxidize-subscription.md).
# How to Cancel a Proxidize Subscription
Cancel your Proxidize subscription and understand how billing stops.
## How to Cancel a Proxidize Subscription
Cancel a subscription from the Proxidize app.
Your proxies keep working until the end of the current billing period.
Subscriptions are listed under **Billing → Subscriptions**.
Open Proxidize app
### Cancel your subscription
**Cancel Subscription** appears on **Active** and **On Hold** subscriptions.
{% stepper %}
{% step %}
Click your **profile icon** in the top-right corner of the app, then click **Billing**.
{% endstep %}
{% step %}
Find the subscription you want to cancel.
{% endstep %}
{% step %}
Click the **three-dot menu** in the **Actions** column, then click **Cancel Subscription**.
{% endstep %}
{% step %}
Select a reason for cancelling, then add a comment if you want to.
{% endstep %}
{% step %}
Click **Continue**.
{% endstep %}
{% step %}
Review the cancellation details, then click **Confirm cancellation**.
{% endstep %}
{% endstepper %}
The status changes to **Pending Cancel**.\
To stop at either step, click **Keep subscription**.\
Nothing is cancelled.
#### What happens after cancellation
* Your proxies stop working at the end of the current billing period.
* The subscription does not renew.
* The status shows **Pending Cancel** until the period ends.
{% hint style="warning" %}
Reactivate before the billing period ends to keep your existing proxies.
If the period ends first, a new subscription assigns fresh IPs.
{% endhint %}
#### Reactivate before the period ends
1. Open **Billing → Subscriptions**.
2. Find the subscription showing **Pending Cancel**.
3. Click the **three-dot menu**, then click **Reactivate Subscription**.
The subscription continues renewing as normal. Reactivation is immediate, with no confirmation step.
#### Quick FAQ
Does cancelling stop my proxies straight away?
No.
They keep working until the end of the current billing period.
Will I keep the same Proxies if I reactivate?
Yes, if you reactivate before the billing period ends.
After that, a new subscription assigns fresh Proxies.
Can I still reactivate once the period has ended?
No.
Once the subscription shows **Cancelled**, start a new plan instead.
Do I get a refund when I cancel?
No.
Cancelling stops the next renewal, and refunds are requested separately under the Refund Policy.
### Related articles
* [How to Manage Your Subscription in the Proxidize App](/account-and-billing/billing-and-subscriptions/how-to-manage-your-subscription-in-the-proxidize-app.md)
* [Can I Buy Multiple Subscriptions on One Account](/account-and-billing/billing-and-subscriptions/can-i-buy-multiple-subscriptions-on-one-account.md)
* [How to Upgrade, Downgrade, or Change Your Subscription](/account-and-billing/billing-and-subscriptions/how-to-upgrade-downgrade-or-change-your-subscription.md)
### Need help?
Reach us through live chat or email at ****.
---
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