> For the complete documentation index, see [llms.txt](https://help.proxidize.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.proxidize.com/account-and-billing/billing-and-subscriptions/how-to-download-an-invoice.md).
# How to Download an Invoice
## How to Download an Invoice
Download invoice PDFs for paid orders from the Proxidize app.
Invoices are available from **Billing → Orders**.
### Before you start
Open **Billing** in the Proxidize app.
Open Proxidize app
### Download an invoice from Orders
1. Open **Orders**.
2. Find the order you want.
3. Click **PDF** in the **Actions** column.
4. Download the invoice file.
### When an invoice is available
Invoices are usually available after payment is complete.
If the order is still **Pending** or **Failed**, the invoice may not appear yet.
### If you cannot find your invoice
Contact support and include:
| Detail | What to provide |
| ------------------- | ------------------------------------------------------------- |
| **Account email** | The email address on your Proxidize account. |
| **Order ID** | The order ID shown on the **Orders** page. |
| **Subscription ID** | The subscription ID if the order is linked to a subscription. |
| **Payment date** | The payment date. |
These details help us find the invoice faster.
### Quick FAQ
Where do I download invoices?
Open **Billing → Orders**.
Then click **PDF** next to the paid order.
Why is the PDF button missing?
The order may still be unpaid.
Invoices usually appear after payment is complete.
What should I send if support needs to help?
Send your account email, order ID, subscription ID if relevant, and payment date.
### Related articles
* [How to Manage Your Subscription in the Proxidize App](/account-and-billing/billing-and-subscriptions/how-to-manage-your-subscription-in-the-proxidize-app.md)
* [How to Pay After a Failed Payment](/account-and-billing/billing-and-subscriptions/how-to-pay-after-a-failed-payment.md)
* [How to Subscribe to a Proxidize Plan](/account-and-billing/billing-and-subscriptions/how-to-subscribe-to-a-proxidize-plan.md)
### Need help?
Reach us through live chat or email at ****.
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