> For the complete documentation index, see [llms.txt](https://help.proxidize.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.proxidize.com/account-and-billing/billing-and-subscriptions/how-to-manage-your-subscription-in-the-proxidize-app.md).
# How to Manage Your Subscription in the Proxidize App
## How to Manage Your Subscription in the Proxidize App
Use the **Subscriptions** page in the Proxidize app to review status, orders, renewals, and cancellations.
Open Proxidize app
### What you can manage from this page
From **Billing → Subscriptions**, you can:
1. view active and past subscriptions
2. check subscription details
3. open related orders
4. cancel an active subscription
5. reactivate a subscription that is pending cancellation
6. complete payment for an on-hold subscription
### Open the Subscriptions page
1. Log in to the Proxidize app.
2. Open **Billing**.
3. Click **Subscriptions** in the left sidebar.
Each row shows key details:
| Column | Description |
| ---------------- | ------------------------------------------------------------ |
| **ID** | The subscription ID. |
| **Product** | The product tied to the subscription. |
| **Quantity** | The number of proxies, endpoints, or GB in the subscription. |
| **Price** | The monthly subscription price. |
| **Next Invoice** | The next billing date. |
| **Status** | The current subscription status. |
| **Actions** | The actions available for that subscription. |
### Understand subscription statuses
| Status | What it means |
| ------------------ | ------------------------------------------------------------------------------- |
| **Active** | The subscription is active. |
| **On Hold** | Payment is required before service continues normally. |
| **Pending Cancel** | The subscription will stop at the end of the billing period unless reactivated. |
| **Cancelled** | The subscription has already ended. |
{% hint style="info" %}
Available actions depend on the subscription status and product type.
{% endhint %}
### Use the actions menu
1. Find the subscription you want to manage.
2. Click the **three-dot menu** in the **Actions** column.
3. Choose the action you need.
Common actions include:
| Action | What it does |
| --------------------------- | ----------------------------------------------------- |
| **View Orders** | Opens the orders related to that subscription. |
| **Renew / Pay** | Lets you pay for a subscription that is on hold. |
| **Reactivate Subscription** | Restarts a subscription that is pending cancellation. |
| **Cancel Subscription** | Stops the next renewal for an active subscription. |
| **Buy GB** | Adds more GB for an eligible Per GB subscription. |
| **Switch Subscription** | Opens the flow to change an eligible subscription. |
### View orders related to a subscription
Use **View Orders** to open the order history for one subscription.
This helps when you want to review payments, renewals, or invoices.
To download an invoice, see [How to Download an Invoice](/account-and-billing/billing-and-subscriptions/how-to-download-an-invoice.md).
### Renew an on-hold subscription
If a subscription shows **On Hold**, use **Renew / Pay** from the **Actions** menu.
After payment is complete, the subscription status should update automatically.
For full steps, see [How to Pay After a Failed Payment](/account-and-billing/billing-and-subscriptions/how-to-pay-after-a-failed-payment.md).
### Reactivate a pending cancellation
If a subscription shows **Pending Cancel**, use **Reactivate Subscription** before the current billing period ends.
This keeps the subscription active and restores the next renewal.
### Cancel a subscription
If a subscription is active, use **Cancel Subscription** from the **Actions** menu.
The subscription moves to **Pending Cancel** and stays active until the current billing period ends.
For full steps, see [How to Cancel a Proxidize Subscription](/account-and-billing/billing-and-subscriptions/how-to-cancel-a-proxidize-subscription.md).
### Quick FAQ
Where can I view all my subscriptions?
Open the **Subscriptions** page in the Proxidize app.
It lists active and past subscriptions with status, price, quantity, and actions.
Why do different subscriptions show different actions?
Actions depend on the subscription status and product type.
For example, an active subscription may show **Cancel Subscription** or **Switch Subscription**.
What does On Hold mean?
It means payment is required before the subscription continues normally.
You can pay from **Subscriptions** or from the related order in **Orders**.
What does Pending Cancel mean?
It means the subscription is set to stop at the end of the current billing period.
You can still reactivate it before that date.
Can I upgrade or downgrade from this page?
Yes, for eligible subscriptions.
Use **Switch Subscription** from the **Actions** menu.
### Need help?
Reach us through live chat or email at ****.
---
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