How to Manage Your Subscription in the Proxidize App

Manage your active Proxidize subscription from the Proxidize app.

How to Manage Your Subscription in the Proxidize App

Use the Subscriptions page in the Proxidize app to review status, orders, renewals, and cancellations.

Open Proxidize app

What you can manage from this page

From Billing → Subscriptions, you can:

1. view active and past subscriptions

2. check subscription details

3. open related orders

4. cancel an active subscription

5. reactivate a subscription that is pending cancellation

6. complete payment for an on-hold subscription

Open the Subscriptions page

1. Log in to the Proxidize app.

2. Open Billing.

3. Click Subscriptions in the left sidebar.

Each row shows key details:

Column	Description
ID	The subscription ID.
Product	The product tied to the subscription.
Quantity	The number of proxies, endpoints, or GB in the subscription.
Price	The monthly subscription price.
Next Invoice	The next billing date.
Status	The current subscription status.
Actions	The actions available for that subscription.

Understand subscription statuses

Status	What it means
Active	The subscription is active.
On Hold	Payment is required before service continues normally.
Pending Cancel	The subscription will stop at the end of the billing period unless reactivated.
Cancelled	The subscription has already ended.

Available actions depend on the subscription status and product type.

Use the actions menu

1. Find the subscription you want to manage.

2. Click the three-dot menu in the Actions column.

3. Choose the action you need.

Common actions include:

Action	What it does
View Orders	Opens the orders related to that subscription.
Renew / Pay	Lets you pay for a subscription that is on hold.
Reactivate Subscription	Restarts a subscription that is pending cancellation.
Cancel Subscription	Stops the next renewal for an active subscription.
Buy GB	Adds more GB for an eligible Per GB subscription.
Switch Subscription	Opens the flow to change an eligible subscription.

View orders related to a subscription

Use View Orders to open the order history for one subscription.

This helps when you want to review payments, renewals, or invoices.

To download an invoice, see How to Download an Invoice.

Renew an on-hold subscription

If a subscription shows On Hold, use Renew / Pay from the Actions menu.

After payment is complete, the subscription status should update automatically.

For full steps, see How to Pay After a Failed Payment.

Reactivate a pending cancellation

If a subscription shows Pending Cancel, use Reactivate Subscription before the current billing period ends.

This keeps the subscription active and restores the next renewal.

Cancel a subscription

If a subscription is active, use Cancel Subscription from the Actions menu.

The subscription moves to Pending Cancel and stays active until the current billing period ends.

For full steps, see How to Cancel a Proxidize Subscription.

Quick FAQ

Where can I view all my subscriptions?

Open the Subscriptions page in the Proxidize app.

It lists active and past subscriptions with status, price, quantity, and actions.

Why do different subscriptions show different actions?

Actions depend on the subscription status and product type.

For example, an active subscription may show Cancel Subscription or Switch Subscription.

What does On Hold mean?

It means payment is required before the subscription continues normally.

You can pay from Subscriptions or from the related order in Orders.

What does Pending Cancel mean?

It means the subscription is set to stop at the end of the current billing period.

You can still reactivate it before that date.

Can I upgrade or downgrade from this page?

Yes, for eligible subscriptions.

Use Switch Subscription from the Actions menu.

Need help?

Reach us through live chat or email at [e-mail].