> For the complete documentation index, see [llms.txt](https://help.proxidize.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.proxidize.com/account-and-billing/billing-and-subscriptions/how-to-manage-your-subscription-in-the-proxidize-app.md).

# How to Manage Your Subscription in the Proxidize App

Manage your active Proxidize subscription from the Proxidize app.

## How to Manage Your Subscription in the Proxidize App

Use the **Subscriptions** page in the Proxidize app to review status, orders, renewals, and cancellations.

<a href="https://app.proxidize.com/" class="button primary" data-icon="arrow-right">Open Proxidize app</a>

#### Before you start

Subscriptions live under **Settings → Billing** in the Proxidize app.

You can also open the account menu in the app header and choose **Billing**, which opens Subscriptions directly.

#### Open the Subscriptions page

1. Click your **profile icon** in the top-right corner of the app.
2. Click **Billing**.

**Subscriptions** opens straight away.

![](https://3163533074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiAQa47xivOtQQ7mQZOnQ%2Fuploads%2FMdNYEuuauLt2dXLeJHXQ%2FBillingSection.png?alt=media\&token=7726d624-0988-4c2b-8fa1-829e74b3922a)

To reach the other billing pages, use **Orders** or **Payment Methods** in the sidebar.

{% hint style="info" %}
Choosing **Settings** in the same menu opens the same area on the **Account** page, where you can also find **Members** and **Verification**.
{% endhint %}

#### Read the subscriptions table

| Column           | Description                                                    |
| ---------------- | -------------------------------------------------------------- |
| **ID**           | The subscription ID, which support may ask you for.            |
| **Product**      | The product tied to the subscription.                          |
| **Quantity**     | The amount in the subscription, such as `1 Proxy` or `500 GB`. |
| **Price**        | The recurring subscription price, in US dollars.               |
| **Next Invoice** | The next billing date, or `—` when nothing further is due.     |
| **Status**       | The current subscription status.                               |
| **Actions**      | The actions available for that subscription.                   |

Use **Search** to find a subscription by ID or product, **Filters** to narrow the list, and **Export** to download it.

![](https://3163533074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiAQa47xivOtQQ7mQZOnQ%2Fuploads%2FKak6KGh4GadAagIwYdKC%2FSubscriptions.png?alt=media\&token=487cc618-3fcd-44c1-85dd-51230e42f877)

### Understand subscription statuses

<table><thead><tr><th width="150.21875">Status</th><th>What it means</th><th>What to do</th></tr></thead><tbody><tr><td><strong>Active</strong></td><td>The subscription is running and renews on the next invoice date.</td><td>No action needed.</td></tr><tr><td><strong>Pending</strong></td><td>The order for this subscription is not paid yet.</td><td>Pay it from <strong>Settings → Billing → Orders</strong>.</td></tr><tr><td><strong>On Hold</strong></td><td>A payment did not go through, so service is paused.</td><td>Use <strong>Renew Subscription</strong> from the <strong>Actions</strong> menu.</td></tr><tr><td><strong>Pending Cancel</strong></td><td>The subscription is set to stop at the end of the current billing period.</td><td>Use <strong>Reactivate Subscription</strong> from the <strong>Actions</strong> menu to keep it.</td></tr><tr><td><strong>Cancelled</strong></td><td>The subscription has ended.</td><td>Start a new plan if you need one.</td></tr></tbody></table>

{% hint style="info" %}
Available actions depend on the subscription status and product type.
{% endhint %}

### Use the actions menu

1. Find the subscription you want to manage.
2. Click the **three-dot menu** in the **Actions** column.
3. Choose the action you need.

Common actions include:

| Action                      | When it appears                                                             | What it does                                      |
| --------------------------- | --------------------------------------------------------------------------- | ------------------------------------------------- |
| **View Orders**             | Always                                                                      | Opens the orders for that subscription.           |
| **Buy GB**                  | PerGB subscriptions, unless the status is **On Hold** or **Pending Cancel** | Adds more data to the plan.                       |
| **Switch Subscription**     | **Active** Per Proxy subscriptions                                          | Opens the flow to add or remove proxies.          |
| **Renew Subscription**      | **On Hold** only                                                            | Pays the outstanding amount and restores service. |
| **Reactivate Subscription** | **Pending Cancel** only                                                     | Cancels the scheduled cancellation.               |
| **Cancel Subscription**     | **Active** and **On Hold**                                                  | Stops the next renewal.                           |

![](https://3163533074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiAQa47xivOtQQ7mQZOnQ%2Fuploads%2FbgU2n3RPJRMgONJ9Z8JD%2FActionMenu.png?alt=media\&token=13d1084c-2885-4a1c-a6e1-076fa32d75e3)

#### Reactivate a subscription that is pending cancellation

Use **Reactivate Subscription** from the **Actions** menu before the current billing period ends.

The subscription then continues renewing as normal.

{% hint style="warning" %}
Reactivation takes effect immediately, with no confirmation step.
{% endhint %}

#### Cancel a subscription

Use **Cancel Subscription** from the **Actions** menu.

Cancelling opens a short dialog that asks why you are cancelling.

The subscription moves to **Pending Cancel** and stays usable until the end of the current billing period.

For the full steps, see [How to Cancel a Proxidize Subscription](/account-and-billing/billing-and-subscriptions/how-to-cancel-a-proxidize-subscription.md).

#### Quick FAQ

<details>

<summary>Why do two subscriptions show different actions?</summary>

Actions depend on the subscription's status and product.

An active Per GB subscription offers **Buy GB**, while an active Per Proxy subscription offers **Switch Subscription**.

</details>

<details>

<summary>My subscription says Pending. Where do I pay?</summary>

Open **Settings → Billing → Orders**.

Use **Pay** on the matching order.

</details>

<details>

<summary>Can I upgrade or downgrade from this page?</summary>

Yes, on an **Active** Per Proxy subscription.

Use **Switch Subscription** from the **Actions** menu.

</details>

<details>

<summary>Why does Next Invoice show a dash instead of a date?</summary>

Nothing further is due on that subscription.

That applies to **Cancelled** subscriptions and to ones showing **Pending Cancel**.

</details>

#### Related articles

* [How to Cancel a Proxidize Subscription](#cancel-a-subscription)
* [How to Pay After a Failed Payment](/account-and-billing/billing-and-subscriptions/how-to-pay-after-a-failed-payment.md)
* [How to Upgrade, Downgrade, or Change Your Subscription](/account-and-billing/billing-and-subscriptions/how-to-upgrade-downgrade-or-change-your-subscription.md)
* [How to Download an Invoice](/account-and-billing/billing-and-subscriptions/how-to-download-an-invoice.md)

#### Need help?

Reach us through live chat or email at **<support@proxidize.com>**.


---

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