> For the complete documentation index, see [llms.txt](https://help.proxidize.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.proxidize.com/account-and-billing/billing-and-subscriptions/how-to-pay-after-a-failed-payment.md).
# How to Pay After a Failed Payment
## How to Pay After a Failed Payment
Pay for an on-hold subscription or for a pending order from the Proxidize app.
If a subscription payment fails, the subscription may move to **On Hold**.
{% hint style="info" %}
Proxidize provides a 5-day grace period after a failed payment.
{% endhint %}
### Before you start
Open **Billing** in the Proxidize app.
Open Proxidize app
### Pay from the Subscriptions page
Use this method if the subscription shows **On Hold**.
1. Open **Subscriptions**.
2. Find the subscription with the **On Hold** status.
3. Open the **Actions** menu.
4. Click **Renew Subscription**.
5. Complete the payment.
After payment is complete, the subscription should become active again.
### Pay from the Orders page
You can also pay from the related order.
1. Open **Orders**.
2. Find the order with a **Pending** or **Failed** status.
3. Click **Pay** in the **Actions** column.
4. Complete the payment.
After payment is complete, the order should show **Paid** and the related subscription should be restored.
### What happens after payment
After payment succeeds:
* the related order should update to **Paid**
* the subscription should become active again
* access to your proxies should be restored
{% hint style="info" %}
If payment succeeded but your service was not restored, contact support before trying to pay again.
{% endhint %}
### If the payment fails again
Check that your payment method is valid and has enough funds.
If needed, update your card and try again.
See [How to Change Your Payment Method](/account-and-billing/billing-and-subscriptions/how-to-change-your-payment-method.md).
### Quick FAQ
How long do I have to fix a failed payment?
You have a 5-day grace period.
If payment is not completed in that time, access to your proxies along with any configuration you have (e.g. tags, location settings, etc.) will be lost.
Where should I pay from?
Use **Subscriptions** if the subscription shows **On Hold**.
Use **Orders** if you want to pay the related pending or failed order directly.
What if I paid but my subscription did not reactivate?
Contact support before making another payment.
### Related articles
* [How to Change Your Payment Method](/account-and-billing/billing-and-subscriptions/how-to-change-your-payment-method.md)
* [How to Manage Your Subscription in the Proxidize App](/account-and-billing/billing-and-subscriptions/how-to-manage-your-subscription-in-the-proxidize-app.md)
* [How to Download an Invoice](/account-and-billing/billing-and-subscriptions/how-to-download-an-invoice.md)
### Need help?
Reach us through live chat or email at ****.
---
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