How to Pay After a Failed Payment

Resolve a failed payment and restore your Proxidize subscription.

How to Pay After a Failed Payment

Pay for an on-hold subscription or for a pending order from the Proxidize app.

If a subscription payment fails, the subscription may move to On Hold.

Proxidize provides a 5-day grace period after a failed payment.

Before you start

Open Billing in the Proxidize app.

Open Proxidize app

Pay from the Subscriptions page

Use this method if the subscription shows On Hold.

1. Open Subscriptions.

2. Find the subscription with the On Hold status.

3. Open the Actions menu.

4. Click Renew Subscription.

5. Complete the payment.

After payment is complete, the subscription should become active again.

Pay from the Orders page

You can also pay from the related order.

1. Open Orders.

2. Find the order with a Pending or Failed status.

3. Click Pay in the Actions column.

4. Complete the payment.

After payment is complete, the order should show Paid and the related subscription should be restored.

What happens after payment

After payment succeeds:

• the related order should update to Paid

• the subscription should become active again

• access to your proxies should be restored

If payment succeeded but your service was not restored, contact support before trying to pay again.

If the payment fails again

Check that your payment method is valid and has enough funds.

If needed, update your card and try again.

See How to Change Your Payment Method.

Quick FAQ

How long do I have to fix a failed payment?

You have a 5-day grace period.

If payment is not completed in that time, access to your proxies along with any configuration you have (e.g. tags, location settings, etc.) will be lost.

Where should I pay from?

Use Subscriptions if the subscription shows On Hold.

Use Orders if you want to pay the related pending or failed order directly.

What if I paid but my subscription did not reactivate?

Contact support before making another payment.

Related articles

• How to Change Your Payment Method

• How to Manage Your Subscription in the Proxidize App

• How to Download an Invoice

Need help?

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