> For the complete documentation index, see [llms.txt](https://help.proxidize.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.proxidize.com/account-and-billing/billing-and-subscriptions/how-to-pay-after-a-failed-payment.md).
# How to Pay After a Failed Payment
Resolve a failed payment and restore your Proxidize subscription.
## How to Pay After a Failed Payment
When your subscription renews, we create a renewal order. If the payment doesn't go through, the order shows Pending payment and the subscription shows Pending. We try to charge your card again every day for 5 days, and your proxies keep working during that time.\
\
If the order is still unpaid after the 5th day, the subscription moves to On Hold and your service stops until payment is complete.
You can pay from **Billing → Subscriptions** or from **Billing → Orders**.
Open **Billing** in the Proxidize app.
Open Proxidize app
{% hint style="warning" %}
**Pay within 5 days to keep your setup.**
After the 5-day grace period:
* **Mobile Per Proxy:** your proxy strings and their settings (location and carrier filters) are lost. New proxies are generated once you pay.
* **Per GB (Mobile and Residential):** your access points are kept.
* **Proxy Builder Endpoints:** Your endpoints will stop working.
{% endhint %}
### Pay a subscription that is on hold
1. Click your **profile icon** in the top-right corner of the app, then click **Billing**.
2. On the **Subscriptions** page, find the subscription showing **On Hold**.
3. Click the **three-dot menu** in the **Actions** column, then click **Renew Subscription**.
4. Complete the payment.
The subscription returns to **Active** once the payment is confirmed.
### Pay a pending order
Use this if the order shows **Pending**.
1. Open **Billing → Orders**.
2. Find the order showing **Pending**, then click **Pay** in the **Actions** column.
3. Complete the payment.
After payment is complete, the order should show **Paid** and the related subscription should be restored.
### If the payment fails again
Check that your card is valid and has enough available funds.
To pay with a different card, add one first.
See [How to Change Your Payment Method.](/account-and-billing/billing-and-subscriptions/how-to-change-your-payment-method.md)
### Quick FAQ
Which page should I pay from?
Use **Subscriptions** if the subscription shows **On Hold**.
Use **Orders** if the order shows **Pending**.
How long do I have to fix a failed payment?
5 days from the renewal date. See the note above for what happens after that.
I paid, but my proxies are still down.
Contact support before paying again.
Can I pay a cancelled order?
No.
Cancelled orders have no payment action.
Start a new subscription instead.
### Related articles
* [How to Change Your Payment Method](/account-and-billing/billing-and-subscriptions/how-to-change-your-payment-method.md)
* [How to Manage Your Subscription in the Proxidize App](/account-and-billing/billing-and-subscriptions/how-to-manage-your-subscription-in-the-proxidize-app.md)
* [How to Download an Invoice](/account-and-billing/billing-and-subscriptions/how-to-download-an-invoice.md)
### Need help?
Reach us through live chat or email at ****.
---
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