> For the complete documentation index, see [llms.txt](https://help.proxidize.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.proxidize.com/account-and-billing/billing-and-subscriptions/refund-policy.md). # Refund Policy Review the refund terms that apply to Proxidize subscriptions and payments. ## Refund Policy Review when a subscription payment may be eligible for a refund and how to submit a request. Proxidize offers a 30-day money-back guarantee for eligible subscription payments. ### Refund eligibility Refund requests must be submitted within **30 days** of the payment date. | Product type | Refund eligibility | | ------------------------------ | -------------------------------------------------------- | | **Mobile Proxies Per Proxy** | Eligible if total Mobile Per Proxy usage is under 10 GB. | | **Mobile Proxies Per GB** | Eligible if usage is under 10 GB. | | **Residential Proxies Per GB** | Eligible if usage is under 10 GB. | | **Proxy Builder** | Eligible under the 30-day money-back guarantee. | {% hint style="warning" %} The 10 GB usage limit applies to the total data usage across all proxies of the same product type. {% endhint %} ### How to request a refund You can request a refund in two ways: 1. **From the chat in your dashboard:** sign in at app.proxidize.com, open the chat, choose **Billing & Subscriptions**, then **Refund Request**, and fill in the short form. 2. **By email:** write to from the email address on your account. Include your order number, the product, and the reason for the request. {% hint style="info" %} You'll find your order number in your dashboard under Settings › Billing › Orders. We review each request against the eligibility rules above and confirm the outcome by email. {% endhint %} ![](https://3163533074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FiAQa47xivOtQQ7mQZOnQ%2Fuploads%2FPqbcegkC4ByuikJ8RGCV%2Frefund-request-chat.png?alt=media\&token=b3aaf553-63d8-463a-8fe7-530f873588ef) ### What happens after a refund is processed If a refund is approved and processed: * the related subscription is cancelled automatically * related proxies or GB are removed * access tied to that order ends Requesting a refund is not the same as cancelling a subscription. An approved refund does both. To stop a renewal without asking for money back, see [How to Cancel a Proxidize Subscription](/account-and-billing/billing-and-subscriptions/how-to-cancel-a-proxidize-subscription.md). ### How long a refund takes Refunds are usually processed by Proxidize within 24-48 hours after review. The final posting time depends on your bank, card provider, or payment processor. Once processed, you receive a confirmation email. ### Usage of 10 GB or more If you've used 10 GB or more of a product type, payments for that product type aren't eligible for a refund. If you believe there was a billing error, contact support for review. ### Terms and Conditions Refunds are subject to Proxidize’s [Terms and Conditions](https://proxidize.com/legal/terms-and-conditions/). ### Quick FAQ
Are renewals refundable? Yes, if you request within 30 days of that payment and the product still meets the conditions above.
What happens to my subscription after a refund? It is cancelled, and the proxies or data from that order are removed.
How long does a refund take? Proxidize processes it within 24 to 48 hours of review. Your bank or card provider may take longer to post the funds.
I only want to stop renewing, not get a refund. Cancel the subscription instead. See [How to Cancel a Proxidize Subscription](/account-and-billing/billing-and-subscriptions/how-to-cancel-a-proxidize-subscription.md).
### Need help? Reach us through the chat in your dashboard or at --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://help.proxidize.com/account-and-billing/billing-and-subscriptions/refund-policy.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.