Refund Policy

Review the refund terms that apply to Proxidize subscriptions and payments.

Refund Policy

Review when a subscription payment may be eligible for a refund and how to submit a request.

Proxidize offers a 30-day money-back guarantee for eligible subscription payments.

Refund eligibility

Refund requests must be submitted within 30 days of the payment date.

Eligibility depends on the product type:

Product type	Refund eligibility
Mobile Proxies Per Proxy	Eligible if total Mobile Per Proxy usage is under 10 GB.
Mobile Proxies Per GB	Eligible if usage is under 10 GB.
Residential Proxies Per GB	Eligible if usage is under 10 GB.
Proxy Builder	Eligible under the 30-day money-back guarantee.

The 10 GB usage limit applies to the total data usage across all proxies of the same product type.

How to request a refund

You can request a refund in three ways:

1. Open live chat from the Proxidize website or app, then choose Billing & Payment and Refund Request.

2. Submit the refund form at https://proxidize.com/refund-request.

3. Email [e-mail] with your order number, product, and reason.

What happens after a refund is processed

If a refund is approved and processed:

• the related subscription is cancelled automatically

• related proxies or GB are removed

• access tied to that order ends

Requesting a refund is different from cancelling a subscription.

An approved refund also cancels the subscription tied to that order.

Refund processing time

Refunds are usually processed by Proxidize within 24-48 hours after review.

The final posting time depends on your bank, card provider, or payment processor.

Once processed, you receive a confirmation email.

Partial refunds

Partial refunds are handled case by case.

If you believe there was a billing error, contact support for review.

Terms and Conditions

Refunds are subject to Proxidize’s Terms and Conditions.

Quick FAQ

Are renewals refundable?

Yes, if the request is submitted within 30 days of the payment date and the product still meets the refund conditions.

What happens to my subscription after a refund?

The subscription tied to the refunded order is cancelled automatically.

How long does a refund take?

Proxidize usually processes refunds within 24-48 hours after review.

Your bank or card provider may take longer to post the funds.

Need help?

Reach us through live chat or email at [e-mail].