> For the complete documentation index, see [llms.txt](https://help.proxidize.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.proxidize.com/account-and-billing/billing-and-subscriptions/refund-policy.md).

# Refund Policy

## Refund Policy

Review when a subscription payment may be eligible for a refund and how to submit a request.

Proxidize offers a 30-day money-back guarantee for eligible subscription payments.

### Refund eligibility

Refund requests must be submitted within 30 days of the payment date.

Eligibility depends on the product type:

| Product type                   | Refund eligibility                                       |
| ------------------------------ | -------------------------------------------------------- |
| **Mobile Proxies Per Proxy**   | Eligible if total Mobile Per Proxy usage is under 10 GB. |
| **Mobile Proxies Per GB**      | Eligible if usage is under 10 GB.                        |
| **Residential Proxies Per GB** | Eligible if usage is under 10 GB.                        |
| **Proxy Builder**              | Eligible under the 30-day money-back guarantee.          |

{% hint style="warning" %}
The 10 GB usage limit applies to the total data usage across all proxies of the same product type.
{% endhint %}

### How to request a refund

You can request a refund in three ways:

1. Open live chat from the Proxidize website or app, then choose **Billing & Payment** and **Refund Request**.
2. Submit the refund form at <https://proxidize.com/refund-request>.
3. Email **<support@proxidize.com>** with your order number, product, and reason.

![](/files/5eb591703d98fbea150a6b4d02c17b550169749d)

### What happens after a refund is processed

If a refund is approved and processed:

* the related subscription is cancelled automatically
* related proxies or GB are removed
* access tied to that order ends

Requesting a refund is different from cancelling a subscription.

An approved refund also cancels the subscription tied to that order.

### Refund processing time

Refunds are usually processed by Proxidize within 24-48 hours after review.

The final posting time depends on your bank, card provider, or payment processor.

Once processed, you receive a confirmation email.

### Partial refunds

Partial refunds are handled case by case.

If you believe there was a billing error, contact support for review.

### Terms and Conditions

Refunds are subject to Proxidize’s [Terms and Conditions](https://proxidize.com/legal/terms-and-conditions/).

### Quick FAQ

<details>

<summary>Are renewals refundable?</summary>

Yes, if the request is submitted within 30 days of the payment date and the product still meets the refund conditions.

</details>

<details>

<summary>What happens to my subscription after a refund?</summary>

The subscription tied to the refunded order is cancelled automatically.

</details>

<details>

<summary>How long does a refund take?</summary>

Proxidize usually processes refunds within 24-48 hours after review.

Your bank or card provider may take longer to post the funds.

</details>

### <mark style="color:$primary;">Need help?</mark>

Reach us through live chat or email at **<support@proxidize.com>**.


---

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