Generate Remote Support Session

Learn how to generate a remote support session and how it helps the support team.

This feature is available to all Proxidize plans.

This article provides detailed instructions on generating a remote support session using two different methods. This session allows for SSH access to troubleshoot and manage the server remotely.

Session Expiration

Each remote support session comes with an expiration date. The session information includes the expiry date, ensuring security and limiting access beyond a specified timeframe.

Expired Sessions

If a session has expired, the session information will still be visible, but attempts to access it will be unsuccessful. Ensure to check the expiration date before attempting to use the provided information.

Note: Always exercise caution and ensure the confidentiality of session information. Regularly updating sessions enhances security and control over remote access.

These methods empower users to initiate remote sessions efficiently, enabling seamless server management and troubleshooting. Ensure the confidentiality of session information for security purposes.

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