Step-by-Step Guide to Remote Support Session
This document provides detailed instructions on generating a remote support session using two different methods. This session allows for SSH access to troubleshoot and manage the server remotely.
Method 1: Dashboard Access
Access Dashboard
Navigate to the dashboard.
Proceed to the "Settings" tab.
Server Section
Scroll down to locate the "Server" section.
Remote Support Session
Look for the "Remote Support Session" option.
Click on "Generate".
View Session Info
Once the session has been generated, the "Generate" button will change to "View".
Click "View" to access session information.
Session Information
Ensure to keep this information confidential. The information provided will look similar to this:
Sharing This Information
This information should be shared with the Proxidize team when it is requested.
Method 2: Linux Terminal
Linux Terminal
Access the Linux terminal on the server.
Remote-Support Command
Type the command: remote-support
Session Information
If Proxidize is installed correctly, you will receive:
IP: [Server IP Address]
Port: [Port Number]
Password: [Generated Password]
And it should look like this:
Sharing This Information
This information should be shared with the Proxidize team when asked for.
Session Expiration and Renewal
Session Expiration
Each remote support session comes with an expiration date. The session information includes the expiry date, ensuring security and limiting access beyond a specified timeframe.
Expired Sessions
If a session has expired, the session information will still be visible, but attempts to access it will be unsuccessful. Ensure to check the expiration date before attempting to use the provided information.
Renewing a Session
To renew a session and generate new access credentials:
Click on "View" for the current session.
Delete the current session.
Return to the "Remote Support" option.
Click on "Generate" to obtain new session information.
Note: Always exercise caution and ensure the confidentiality of session information. Regularly updating sessions enhances security and control over remote access.
These methods empower users to initiate remote sessions efficiently, enabling seamless server management and troubleshooting. Ensure the confidentiality of session information for security purposes.
If you face any issues with generating a remote support session, please contact our support team via the live chat on the website https://proxidize.com or visit our community.