All Collections
Troubleshooting
Troubleshooting all issues related to Proxidize hardware/software.
Connectivity
Troubleshooting internet connectivity through routers/firewalls
The Proxidize Server Is Not Connecting to the InternetLearn how to troubleshoot and resolve common issues preventing your Proxidize server from connecting to the internet.
Proxidize Proxies
Troubleshooting all Proxidize modems and proxies issues.
Troubleshooting SMS Issues with MX2 and JL01 modemsLearn how to diagnose and resolve SMS-related issues with your Proxidize 4G modems.
Troubleshooting "No SIM Detected" Issue with Proxidize JL01 and MX2 ModemsLearn how to identify and resolve the "No SIM Detected" issue with your Proxidize JL01 and MX2 modems through simple troubleshooting steps.
Troubleshooting "No Internet/Data" Issue with Proxidize MX2 ModemsLearn how to troubleshoot "no internet/data" with Proxidize MX2 Modems.
What is the reason behind modems showing "No service" while mobile phones successfully catch signals?Learn why mobile phones outperform modems in signal reception and what steps to take if modems struggle to connect.
What is the reason behind modems showing "No internet/data" despite having sufficient data balance after a top-up? (only for users in the US)Learn why having a proper hotspot plan is essential and how to troubleshoot "No internet/data" issues even with sufficient data balance.
Proxies are getting Duplicate IP addresses from the Mobile CarrierLearn how to address duplicate IP issues.