Automatic Removal
Accounts with no purchase history that remain inactive for more than 60 days may be automatically removed to keep the system organized.
Requesting Account Deletion
To submit a deletion request, contact the Proxidize Support Team directly from the email address associated with the account you want deleted. This is required to verify account ownership, requests sent from a different email address cannot be processed.
When submitting your request, please include the reason for the deletion so our team can process it efficiently.
⚠️ Account deletion is irreversible. Once processed, you will lose access to your account and any associated configuration or data.
Exception: Same-Domain Company Accounts
If both the requesting email and the account to be deleted share the same company domain, a representative may submit the request on behalf of another account under that domain.
Example: admin@company123.com may request deletion of user@company123.com
In this case, the request must include a signed letter from an authorized company representative, such as an account owner, manager, or any individual with signing authority within the organization, explicitly requesting the deletion. Requests without this letter will not be processed.
What Happens to Your Data
While account access is removed upon deletion, certain information, including purchase and transaction records, may be retained where required for record-keeping, auditing, and compliance purposes.
Our data handling practices follow ISO 27001 and SOC Type I & II standards, ensuring all retained information is handled securely and responsibly.
Need Help?
If you have any questions, concerns, or need further clarification, feel free to reach out to us via live chat or email us directly at support@proxidize.com.