If your Proxidize kit is hosted in a different location than the location you're accessing or using your proxies and dashboard. You must enable port forwarding/triggering in your router to allow this type of communication.
If you do so and the proxies/dashboard still won't connect remotely, your ISP has these ports closed according to their security measures/policies. Please don't worry; this should be a simple fix in most cases.
If you are unsure if you are facing this issue, you will need to go through the below steps to confirm:
Ensure all your proxies are connected in the Proxidize dashboard and the SIM cards are topped up and have active data plans. This can be verified by testing the proxies locally within your software/browser.
If point #1 is true, verify if the ports are opened for public/external access using any online port scanner tool. There are hundreds of these tools available online. You can find any by doing a quick web search.
To fix the issue, please contact your ISP and ask them to open these ports. This works in most cases, and the ports are opened on the spot by the ISP representative. However, this might only sometimes work, and the ISP refuses to open the ports by all means.
If this is the case, this is only fixed by changing the ISP to another that supports opening ports for public access.
If the port scanner returns the ports are "Open" and you are still facing issues connecting to your Proxidize setup, contact the Proxidize technical success team via the live chat on the website https://proxidize.com to troubleshoot the problem.